Privacy Policy
SqueenAUD Casino values the privacy of its users and is committed to handling personal information responsibly. This Privacy Policy explains what information may be collected when you use the website, why it is collected, how it may be used, and the measures taken to safeguard it.
By accessing the SqueenAUD Casino website or creating an account, you acknowledge that you have read and understood this Privacy Policy. The document may be updated periodically to reflect operational changes, legal requirements or improvements to our services. Any revised version becomes effective once published on this page.
Information We Collect
To operate our services efficiently and maintain a secure gaming environment, SqueenAUD Casino may collect different categories of information.
Registration Details
When opening an account, players may be asked to provide personal information including their full name, email address, telephone number, residential address, date of birth and other details required during registration.
Verification Documents
To satisfy regulatory obligations and support identity verification procedures, players may need to submit documents such as government-issued identification, proof of address or payment verification records as part of Know Your Customer (KYC) and Anti-Money Laundering (AML) checks.
Account and Transaction Information
Information relating to account activity may include deposits, withdrawals, payment methods, bonus participation, betting history, balances and other transactions performed through the casino account.
Technical Data
When visiting the website, certain technical information may be collected automatically. This can include IP address, browser type, operating system, device information, session identifiers, cookies and website usage statistics.
Customer Support Records
Communications with our support team through live chat, email or other contact channels may be recorded and stored to assist with enquiries, improve customer service and resolve disputes where necessary.
How We Use Your Information
The information collected by SqueenAUD Casino may be used to:
- create and maintain player accounts;
- process deposits, withdrawals and gaming transactions;
- verify player identity and eligibility;
- comply with licensing, regulatory and financial obligations;
- detect fraud, suspicious behaviour and other prohibited activities;
- provide customer support and resolve account-related requests;
- improve website functionality, security and overall user experience;
- send promotional communications where the player has chosen to receive them.
Marketing Communications
Players who subscribe to promotional communications may receive updates about bonuses, tournaments, new games and special campaigns offered by SqueenAUD Casino.
Marketing preferences can be changed at any time through account settings, by using the unsubscribe link included in promotional emails or by contacting customer support. Operational messages relating to account security, verification or financial transactions may still be sent when required.
Disclosure of Information
SqueenAUD Casino does not sell, lease or trade personal information to third parties for marketing purposes.
Personal information may be shared where necessary with:
- payment processing providers;
- identity verification services;
- fraud detection and cybersecurity partners;
- technology and cloud hosting providers;
- customer support platforms;
- affiliated companies supporting casino operations;
- regulatory bodies, law enforcement agencies or courts where disclosure is required by applicable legislation.
Third-party service providers are expected to process personal information in accordance with appropriate confidentiality and security standards.
Data Security
SqueenAUD Casino applies a range of technical, organisational and administrative safeguards designed to protect personal information from unauthorised access, alteration, disclosure or accidental loss.
Although industry-standard security measures are used, no online platform can guarantee complete protection against every possible security risk. Players are encouraged to use strong passwords, protect their login credentials and report any suspected unauthorised account activity immediately.
Data Retention
Personal information is retained only for the period necessary to deliver our services, comply with legal obligations, support fraud prevention measures and resolve disputes.
Certain records may continue to be stored after an account has been closed where retention is required under applicable gambling regulations, financial reporting obligations, taxation rules or anti-money laundering legislation.
Cookies
SqueenAUD Casino uses cookies and similar technologies to enhance website performance and improve the browsing experience.
Cookies may be used to:
- keep users signed into their accounts;
- remember language and website preferences;
- analyse website traffic and visitor behaviour;
- improve website functionality and performance;
- deliver personalised content and promotional material where permitted.
Most web browsers allow users to manage, block or remove cookies through their settings. Disabling cookies may affect the availability of certain website features.
Your Privacy Rights
Depending on the laws applicable in your jurisdiction, you may have the right to:
- request access to the personal information held about you;
- correct inaccurate or incomplete personal data;
- request deletion of personal information where legally permitted;
- restrict or object to certain types of data processing;
- withdraw consent for marketing communications;
- request a copy of your personal information where applicable.
For security purposes, SqueenAUD Casino may ask you to verify your identity before processing privacy-related requests.
Contact Us
If you have any questions regarding this Privacy Policy or the way SqueenAUD Casino processes personal information, you may contact our Customer Support team for further assistance.
Where permitted by applicable privacy legislation, you may also submit a complaint to the relevant supervisory authority if you believe your personal information has not been processed in accordance with applicable data protection laws.
